Refund, Returns & Delivery Policy
1. Introduction
Thank you for shopping with United Chemical Technology. We are committed to providing you with high-quality hygiene products. This policy outlines our procedures for refunds, returns, and delivery to ensure a smooth shopping experience.
2. Delivery Policy
– Delivery Areas: We deliver to all locations within Bahrain. Please check our website for specific delivery areas.
– Delivery Time: Orders are typically processed within 48 hours. Delivery times may vary based on your location and the availability of products. You will receive a confirmation email with tracking information once your order has been dispatched.
– Delivery Charges: Delivery charges will be calculated at checkout based on your location and the total weight of your order. Any applicable charges will be clearly displayed before you complete your purchase, as delivery charges (BHD 2) will be applied if the order amount is less than BHD 20.
3. Exchange/Returns Policy
– Eligibility for Returns/Exchange: We accept returns for products that are damaged or expired within 7 days of receipt/ from the delivery date. To initiate a return, please contact our customer service team on info@uctbh.com.
– Return Process: To return an eligible item, please follow these steps:
1. Contact our customer service team to request a return/exchange authorization.
2. Pack the item securely in its original packaging.
3. Deliver the item to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to a mistake on our part.
4. Refund Policy
– All purchases made through our website are final. Once an order is placed and payment is processed, it cannot be canceled or refunded.
– We do not offer refunds for any products, we provide exchange for the products that may be defective, expired or damaged.
5. Changes to This Policy
We reserve the right to update or modify this Refund, Returns & Delivery Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our practices.
6. Contact Us
If you have any questions or concerns regarding our Refund, Returns & Delivery Policy, please contact us at:
United Chemical Technology
Kingdom of Bahrain – Sitra 634, Road 3401, Building 55
info@uctbh.com
Thank you for choosing United Chemical Technology. We appreciate your business and are here to assist you!